Customer Retention
We work with companies to create and execute top-performing customer retention strategies for their products and services. Our primary focus is to turn your customers into repeat buyers. There are four key principles within our customer retention Playbook: strategy, implementation, measurement and analysis.
Avg. increase in NPS score
7%
Through our custom nurturing strategies, we saw an average increase of 7% of our client's NPS score.
Increase in customer lifetime value
73%
Customer lifetime value increased by 73% thanks to automation and lead nurturing strategies.
Increase in revenue
52%
Customer retention and nurturing strategies resulted in a 52% increase in revenue year on year.
Build long-lasting relationships with your customers
We leverage customer satisfaction surveys, loyalty programmes, continued service delivery, and clear communication to build strong emotional connections with your customer base.
Retain your existing customers, gather data points, and understand how to extract the maximum amount of ROI from your initial cost of sale.
Customer retention playbooks
We increase customer lifetime value and increase revenues by engaging with your customers with effective nurturing and automation strategies.
We help you get actionable insights from your customers that enable you to deliver better experiences and improve your bottom line.
If you’re serious about growing your sales, leads, and revenue then you need to use the right CRM.
By adopting omnichannel marketing techniques such as feedback surveys, value-added content and personalised drip campaigns, meaningful customer communications will enhance customer value.
It's all about the retention
Looking for better ways to retain your customers and increase average lifetime value? Get in touch with one of our revenue growth specialists today.
Let's talk
Newcastle
PROTO,
Abbott's Hill,
Baltic Business Quarter,
Gateshead
NE8 3DF
0191 4998415
Manchester
111 Piccadilly,
Manchester,
M1 2HY
0161 302 0570
New York
3 Park Avenue,
32nd Floor,
New York, 10016