We saw an average increase of 7% of our client's NPS score through our nurturing strategies.
Improved NPS scores helped increase the customer lifetime value of our client's key accounts by 73%.
Automating the feedback process enabled clients to improve their customer service processes.
When it comes to customer feedback strategy, no two businesses are the same. Some want to find out how they're doing on social media, others want to know why clients are abandoning their shopping cart, and some just want a simple customer survey. Our growth team provides all of this and more, with our complete customer feedback strategy Playbook.
We have the right workflows to automate the capturing of vital feedback from your users, whether they are staff members or customers.
We continuously A/B test workflows to improve messaging, user experience and design to drive feedback engagement.
Forward-thinking organisations continuously strive to improve. Implementing a robust Net Promoter Score strategy can be a great way to collect important feedback.
Collecting feedback is great, but that's just the start. Let us analyse and organise your feedback into clear and actionable insights.
Are you serious about generating a robust customer feedback strategy? Speak to our revenue growth specialists today.